A source of excellent information about the state of your employee population is the distribution of a periodic employee survey. By crafting the “right” questions, management can keep in touch with the attitudes and concerns of the employee population. The people doing the work often have the best understanding of pitfalls and opportunities – and would love to share those views, if only they were asked. ASK THEM!
Example of survey questions might focus on:
- Organization wide issues
- Leadership effectiveness
- Team or work group effectiveness
- Individual developmental needs
- Customer satisfaction
- Cultural change issues
It has been documented that replacing an employee costs 2-1/2 time that employee’s salary. In addition, there often is a detrimental drain on the morale of the remaining employees, and a lack of consistency in handling your clients/products. Investing in your employees brings valuable results.
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